Linguistic Ethnography of a Multilingual Call Center.pdf

Linguistic Ethnography of a Multilingual Call Center

Johanna Woydack

This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.

Johanna Woydack, Linguistic ethnography of a multilingual call centre: London calling. Basingstoke: Palgrave MacMillan, 2019. Pp. xv, 214. Hb. €83. Basingstoke: Palgrave MacMillan, 2019. Pp. xv, 214. Book review: Woydack Johanna, Linguistic …

9783319933221 ISBN
Linguistic Ethnography of a Multilingual Call Center.pdf


PC und Mac

Lesen Sie das eBook direkt nach dem Herunterladen über "Jetzt lesen" im Browser, oder mit der kostenlosen Lesesoftware Adobe Digital Editions.

iOS & Android

Für Tablets und Smartphones: Unsere Gratis tolino Lese-App

Andere eBook Reader

Laden Sie das eBook direkt auf dem Reader im Shop herunter oder übertragen Sie es mit der kostenlosen Software Sony READER FOR PC/Mac oder Adobe Digital Editions.


Öffnen Sie das eBook nach der automatischen Synchronisation auf dem Reader oder übertragen Sie es manuell auf Ihr tolino Gerät mit der kostenlosen Software Adobe Digital Editions.

Aktuelle Bewertungen

Sofya Voigtuh

(PDF) An Introduction to Linguistic Ethnography ... An introduction to linguistic ethnography: interdisciplinary explorations Sara Shaw, Fiona Copland and Julia Snell The term ‘linguistic ethnography’ captures a growing body of research by scholars

Mattio Müllers

Linguistics: free download. Ebooks library. On …

Noels Schulzen

Linguistic glossary -

Jason Leghmann

About Remix Multilingualism "Remixing multilingualism" is conceptualised in this book as engaging in the linguistic act of using, combining and manipulating multilingual forms. It is about creating new ways of 'doing' multilingualism through cultural acts and identities and involving a process that invokes bricolage. Events | School of Anthropology & Museum …

Jessica Kolhmann

Linguistic Ethnography of a Multilingual Call Center by Johanna Woydack - free mobi epub ebooks download Vol 13, No 2-4 (2019)